JOB ORDER #1194

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Posted Date: 09/11/2020
Position Title: Implementation Engineer
Salary Range: Not specified.
Location: Nashville Tennessee
Description: This Implementation Engineer works with client specification and focuses on utilizing technical and project management skills to work independently and on teams to implement cost-effective programming solutions and to configure, install, and upgrade servers and peripheral devices that run and support solutions.

RESPONSIBILITIES:
· Conducts initiation and planning activity that appropriately scopes the project’s technical vision, goals, and requirements
· Conducts technical and business analysis for requirements and infrastructure
· Primary resource for participation in architectural initiatives that involve technical and non-technical teams
· Appropriately involves project stakeholders and decision makers, documenting and publishing results of this activity
· Provide quality assurance testing of components or deliverables for product installation, testing, and configuration
· Works directly with Customers during the installation and configuration of servers and peripheral devices
· Oversees and/or performs hardware and software upgrades
· Educates and trains the Customer on server/hardware maintenance as part of the implementation process
· Analyze issues to identify permanent solutions, user training needs and ideas to eliminate business interruptions
· Serves as a technical point of contact for all internal clinical resources and all Customer resources involved in Technical Services
· Conducts technical research to support testing and quality assurance
· Escalation of issues or risks results in a fully developed corrective action strategy with an emphasis on resolution that results in no negative impact to project timelines, quality, and cost
· Adheres to the highest quality processes for change control management, ensuring appropriate documentation and dissemination of information
· Conducts project closure activity, documenting and publishing deliverables for technical configuration, lessons learned, and transition of the implementation to support
· Responsible for managing all technical phases of the project across multiple active project assignments to meet project timelines
· Responsible for managing the relationship and expectations of the Customer for a mutually beneficial outcome
· Responsible for item tracking monitoring, reporting, and notification to project team of problems or changes in scope associated with a project.
· Distribute documentation and explain installation procedures to Customers and third-party vendors
· Monitor Customer satisfaction during implementation project
· Create and communicate regular status reports as required
· Collaborate with other Technical Engineers, Project Management, Product Development and Customer Support departments to support Client needs


REQUIREMENTS:
· Working knowledge of Windows at the application, OS, network, and interfacing technologies level
· Possess a profound understanding of Microsoft networking, database design and administration, and client/server architectures
· Required skills include IBM System i servers, Red Hat Linux, SSL Certificates, Windows Desktops, Windows Servers, Microsoft Word, Active Directory, Citrix/Terminal Servers, Virtualization, printer and scanner troubleshooting
· Have working knowledge of IBM processes and procedures including but not limited to basic principle of upgrades and maintenance of hardware, operating systems, LPAR’s, DB2, TCP/IP, storage support functions, Client Access, Operations Navigator, system saves, PTF's, user profiles, printers, and security
· Ability to think logically for interpreting, analyzing, and discussing end user needs to evaluate appropriate options and identify solutions
· Ability to work and communicate with Clients, third party system vendors and other departments in an effective and positive manner
· A level of professionalism and diplomacy that will serve to build and maintain those relationships through the course of the implementation project and beyond
· Skills to develop relationships with Clients that will instill confidence in the implementation methodology and trust in the implementation teams that are assigned to those projects
· Interpersonal skills that include the ability to effectively communicate verbally and in writing. This includes addressing Clients and co-workers in a non-technical manner as needed
· Ability to organize, prioritize, make decisions and work independently
· Penchant for creating written documentation to support decisions
· Resourcefulness and ability to take the initiative in development and completion of work projects
· Must possess and have proven problem resolution skills
· Must be flexible and work with a high level of initiative
· Must be detail oriented, organized, and have the ability to multi-task
· Ability to demonstrate supportive relationships with peers, Clients, partners, and corporate executives
· Ability to retain and protect confidential material
· Ability to work in a cross-functional environment
· 2-4 years of experience with IBM System i
· 2-4 years of experience in networks, client server architecture, TCP/IP, database administration
· Has a minimum of 3 years of IT experience with a background in technical implementations
· Experience or understanding of LAN’s, WAN’s, VPN’s and Network data communications
· Strong computer skills in all Microsoft Office applications (i.e., Word, Excel, PowerPoint, etc.)
· Experience project managing software implementations
· Experience training or teaching Clients to use software or technical product
· Working knowledge of Citrix, VMware and SQL Server preferred
· Hospital Operations and/or Healthcare IT experience desired
· Bachelors or Associates degree in Business, Information Science, Computer Science Software, or other relevant combination of training and experience

ADDITIONAL:
Candidates can work from anywhere in the US.  Must be able travel 74% of the time. · Must be willing to travel up to 75% of the time.  Must have ability to work nights and weekends if a project dictates

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