JOB ORDER #1194

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Posted Date: 01/07/2021
Position Title: Implementation Engineer
Salary Range: Not specified.
Location: Nashville Tennessee
Description: This Implementation Engineer works with client specification and focuses on utilizing technical and project management skills to work independently and on teams to implement cost-effective programming solutions and to configure, install, and upgrade servers and peripheral devices that run and support solutions.

Candidates can be located anywhere in the United States and must be open to travel 75% of the time.

RESPONSIBILITIES:
· Conducts initiation and planning activity that appropriately scopes the project’s technical vision, goals, and requirements
· Conducts technical and business analysis for requirements and infrastructure
· Primary resource for participation in architectural initiatives that involve technical and non-technical teams
· Appropriately involves project stakeholders and decision makers, documenting and publishing results of this activity
· Provide quality assurance testing of components or deliverables for product installation, testing, and configuration
· Works directly with Customers during the installation and configuration of servers and peripheral devices
· Oversees and/or performs hardware and software upgrades
· Educates and trains the Customer on server/hardware maintenance as part of the implementation process
· Analyze issues to identify permanent solutions, user training needs and ideas to eliminate business interruptions
· Serves as a technical point of contact for all internal clinical resources and all Customer resources involved in Technical Services
· Conducts technical research to support testing and quality assurance
· Escalation of issues or risks results in a fully developed corrective action strategy with an emphasis on resolution that results in no negative impact to project timelines, quality, and cost
· Adheres to the highest quality processes for change control management, ensuring appropriate documentation and dissemination of information
· Conducts project closure activity, documenting and publishing deliverables for technical configuration, lessons learned, and transition of the implementation to support
· Responsible for managing all technical phases of the project across multiple active project assignments to meet project timelines
· Responsible for managing the relationship and expectations of the Customer for a mutually beneficial outcome
· Responsible for item tracking monitoring, reporting, and notification to project team of problems or changes in scope associated with a project.
· Distribute documentation and explain installation procedures to Customers and third-party vendors
· Monitor Customer satisfaction during implementation project
· Create and communicate regular status reports as required
· Collaborate with other Technical Engineers, Project Management, Product Development and Customer Support departments to support Client needs


REQUIREMENTS:
· Working knowledge of Windows at the application, OS, network, and interfacing technologies level
· Possess a profound understanding of Microsoft networking, database design and administration, and client/server architectures
· Required skills include IBM System i servers, Red Hat Linux, SSL Certificates, Windows Desktops, Windows Servers, Microsoft Word, Active Directory, Citrix/Terminal Servers, Virtualization, printer and scanner troubleshooting
· Have working knowledge of IBM processes and procedures including but not limited to basic principle of upgrades and maintenance of hardware, operating systems, LPAR’s, DB2, TCP/IP, storage support functions, Client Access, Operations Navigator, system saves, PTF's, user profiles, printers, and security
· Ability to think logically for interpreting, analyzing, and discussing end user needs to evaluate appropriate options and identify solutions
· Ability to work and communicate with Clients, third party system vendors and other departments in an effective and positive manner
· 2-4 years of experience with IBM System i
· 2-4 years of experience in networks, client server architecture, TCP/IP, database administration
· Has a minimum of 3 years of IT experience with a background in technical implementations
· Experience or understanding of LAN’s, WAN’s, VPN’s and Network data communications
· Strong computer skills in all Microsoft Office applications (i.e., Word, Excel, PowerPoint, etc.)
· Experience project managing software implementations
· Working knowledge of Citrix, VMware and SQL Server preferred
· Hospital Operations and/or Healthcare IT experience desired

ADDITIONAL:
Candidates can work from anywhere in the US.  Must be able travel 75% of the time. ·   Must have ability to work nights and weekends if a project dictates

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