JOB ORDER #1196

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Posted Date: 09/11/2020
Position Title: Help Desk Level 2
Salary Range: Not specified.
Location: Nashville Tennessee
Description:

Our client is seeking two Help Desk Level 2  associates.  In this role you will work with our client which helps support the technology of many various small to mid-sized businesses.  They are seeking someone that is at least a mid-level candidate in this role.  Candidates must be able to work in a fast-paced support team and be very resourceful in their roles.

RESPONSIBILITIES:

• IT Support relating to technical issues involving Microsoft’s core       business applications and operating systems.
• Support of disaster recovery solutions.
• Basic technical support at the network level: WAN and LAN            connectivity, routers, firewalls, and security.
• Basic remote access solution implementation and support: VPN,    Terminal Services, and Citrix.
• Monitor the remote monitoring and management system alerts        and notifications, and respond accordingly.

REQUIREMENTS:

• 2+ years on fast paced IT support team
• Advanced understanding of operating systems, business                applications, printing systems, and network systems.
• Interpersonal skills: such as telephony skills, communication            skills, active listening and customer-care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical            issues appropriately.
• Service awareness of all organization’s key services for which        support is being provided.
• Understanding of support tools, techniques, and how technology    is used to provide services.
• Self-motivated with the ability to work in a fast moving                      environment.
• BA/BS, preferably in computer science or a related field,  not          required.


ADDITIONAL:
This is a 90-day contract-to-hire opportunity. Casual work environment! Upon going direct with our client, you will receive a rich benefits package which includes: health insurance (medical, dental, and vision), PTO and sick leave!


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