JOB ORDER #1221

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Posted Date: 04/21/2021
Position Title: Salesforce Administrator
Salary Range: Not specified.
Location: Nashville Tennessee
Description:

Our client is growing and is actively seeking a Salesforce Administrator.  This position will serve as a key project member of an internal systems process improvement initiative.  The selected candidate would be responsible for administration and support of Salesforce instances to support the following goals:

  • Ensure Salesforce instances (currently three orgs) are properly maintained and configured to support sales, customer support, operations, and financial business processes
  • Continuously improve CRM capabilities to ensure data hygiene, provide key customer insights, and keep pace with company growth
    • Includes refactoring legacy instance to leverage newer features and bring up to date (migrate to Lightning, adoption of consoles, etc.)
  • Define and implement acquisition integration strategy to integrate newly-acquired organizations with core CRM

RESPONSIBILITIES:

  • General administration and maintenance of existing Salesforce instance
  • Prioritize and manage process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency
  • Work with the Software development team to integrate software products into Salesforce and other internal systems
  • Conduct discovery sessions with end users and technical resources to ascertain current state processes and business rules and propose paths for improvement
  • Assist business process owners in best practices and strive to support business needs using OOTB functionality vs. customization

REQUIREMENTS:

  • Salesforce Admin certification, App Builder a plus
  • 5+ years hands experience with Salesforce Classic – preferably multiple end-to-end implementations.
  • Best practices implementation of workflows, validations, triggers, etc.
  • Strong working knowledge of API, Web Service Calls, e-mail integrations, etc.
  • Experience with Service Cloud
  • Experience with Lightning upgrade a plus
  • Experience with structured SDLC including user acceptance testing and release management
  • Business analysis skills to review, audit, and improve business processes and utilization of internal systems
  • Experience with Salesforce-to-Dynamics GP integration tools is a plus (Scribe, etc.). 
  • Project management skills to prioritize initiatives, control scope, and deliver on time
  • Experience in an Agile Scrum environment
  • Experience in management is a plus
ADDITIONAL:

This is a six month contract-to-hire role with our client in Nashville, TN.  In this role you will work onsite at our client and remote as well.

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